Product
Software with a defined purpose, configured for your organisation. Example: Flow for requests and approvals.
Explore an exampleProducts
All products
Explore Labiba® and Talaphony® products for communications, AI, assessment, knowledge and assets, with a clear entry path for each product.
Categories show each product’s primary use. A product may serve more than one industry depending on the approved project scope.
Product, solution or service?
Solution
Products and services arranged around a business outcome, with each role defined. Example: service across calls and branches.
Explore an exampleService
Work delivered by Majal, such as analysis, development, integration and training. It is not an extra product everyone must buy.
Explore an exampleUse cases for every product
Choose a situation like yours
Two examples per product: clear steps, a practical result and limits to understand before choosing.
Campus AI
Study with clear steps and known sources
I stopped halfway through the chapter and did not understand one idea. How do I continue?
Read the step-by-step exampleFlowTrack a request through defined steps
I want to request a work computer and see where my request stands.
Read the step-by-step exampleContact CenterRoute the call to the right team
I need to ask about my order. Who can help me?
Read the step-by-step exampleTasHeeh ProAssess work with clear criteria and reasons
How can I review these reports against the same criteria and explain the assessment?
Read the step-by-step exampleAssetCareKnow the equipment and its maintenance history
Which unit failed, when was it last serviced, and who will repair it now?
Read the step-by-step exampleAqarCareFollow the tenant’s request through repair confirmation
I reported the air conditioner. Who is visiting, when, and has my request been closed?
Read the step-by-step exampleBrainVault EnterpriseFind information with its source
I am a new employee. What are the requirements for a work computer?
Read the step-by-step exampleSmart Queue ManagementShow visitors their turn and service route
There are several desks. Which service do I choose, and how will I know it is my turn?
Read the step-by-step exampleSada CX EnterpriseUnderstand feedback and follow the improvement
What is frustrating people, and how do we know whether the change helped?
Read the step-by-step exampleMiyar AIFind what is missing from the review file
Where is the evidence that training happened, what is missing, and who will complete it?
Read the step-by-step exampleWaseet AICoordinate several tasks from one request
A new employee starts on Sunday. Help me prepare what they need to start work.
Read the step-by-step exampleThese are illustrative examples, not client results or guarantees. Available functions, integrations and permissions are defined for each project.
Delivery route
What does each product status mean?
Ready to order and install
The customer can order the product directly. It is then supplied, installed and configured for the site without requiring a full infrastructure project.
A defined implementation scope
Delivered through a defined implementation scope. Equipment, deployment and support are specified in the proposal; the status does not require an annual contract or infrastructure bundle.
Customer service & communications
Customer service & communications
Contact Center handles calls, Queue handles on-site waiting, and Sada analyses beneficiary experience within its government audience.
AvailableTalaphony®
Customer service & communications
Talaphony® Contact Center
Call & contact centre management
An enterprise communications and contact-centre platform for IVR, queues, distribution, recording, authorised outbound campaigns and operational reporting.
AvailableTalaphony®
Customer service & communications
Talaphony® Smart Queue Management
Visitor queue management
A Talaphony® platform for configuring services, tickets, waiting, SIP voice calling, the agent workspace, public displays, prayer-time messages, a scrolling content ticker and operational reporting.
Available for projectsLabiba®
Customer service & communications
Labiba® Sada CX Enterprise
Beneficiary experience analytics
A government beneficiary-experience intelligence platform that links authorized signals and Talaphony® operating data to service friction and traceable improvement.
Requests & service orchestration
Requests & service orchestration
Flow manages defined steps and approvers; Waseet coordinates government services through authorised systems.
Available for projectsLabiba®
Requests & service orchestration
Labiba® Flow
Request & approval management
An intelligent platform for requests, approvals and workflow automation that connects people, data, documents and systems in one journey from request to outcome.
Available for projectsLabiba®
Requests & service orchestration
Labiba® Waseet AI
Cross-system service orchestration
An intelligent orchestration layer that understands requests, gathers authorized context and coordinates execution across connected systems with human approval.
Knowledge & institutional readiness
Knowledge & institutional readiness
BrainVault answers from sources; Miyar organises readiness requirements and evidence for government entities.
Available for projectsLabiba®
Knowledge & institutional readiness
Labiba® BrainVault Enterprise
Enterprise knowledge search & answers
Organize selected knowledge sources for search and question answering with sources, access rules and usage oversight.
Available for projectsLabiba®
Knowledge & institutional readiness
Labiba® Miyar AI
Readiness & evidence management
AI-assisted workspace for government entities that connects requirements, evidence, owners and remediation in one traceable workflow, with human approval retained.
Learning & assessment
Learning & assessment
Campus AI supports content-led learning; TasHeeh Pro supports submission assessment and review.
Available for projectsLabiba®
Learning & assessment
Labiba® Campus AI
University content learning
An intelligent university portal for digital books, chapters, resources, practice, progress and source-grounded AI assistance within approved academic content.
AvailableLabiba®
Learning & assessment
Labiba® TasHeeh Pro
Assessment & human review
Organize rubrics and submissions, propose evidence-linked outcomes and retain human review where judgment is required.
Assets & tenant service
Assets & tenant service
AssetCare starts with the asset and its maintenance plan; AqarCare starts with the tenant, unit and service request. Two distinct products, not one licence.
Available for projectsLabiba®
Assets & tenant service
Labiba® AssetCare
Asset & maintenance management
Manage the asset register, service requests, work orders, preventive maintenance, contractors and performance across locations.
Available for projectsTalaphony®
Assets & tenant service
Talaphony® AqarCare
Tenant service & maintenance
A Saudi tenant-service and maintenance platform connecting communication channels, tickets, work orders, contractors, field evidence and operational insight in one journey.
A clear first step
Start with the outcome, not the product name
Describe what you want to improve. We will help identify the closest product, package or development path.
An everyday example
A new employee is getting ready to start
One situation, three different needs: find the instructions, track a request, or coordinate several tasks.
Find information with its source
What do you ask?
I am a new employee. What are the requirements for a work computer?
What happens?
It searches the employee handbook and documents you are allowed to read, then explains the requirements with the source it used.
What do you get?
See the exampleAn answer with a source, helping you understand what is required.
Track a request through defined steps
What do you ask?
I want to request a work computer and see where my request stands.
What happens?
Your request follows the route your organization has defined: manager review, then the IT team, with a clear status at each step.
What do you get?
See the exampleA recorded request, a clear status and a known owner for the next step.
Coordinate several tasks from one request
What do you ask?
A new employee starts on Sunday. Help me prepare what they need to start work.
What happens?
In a project configured for this case, it checks permitted data in connected systems and suggests tasks such as requesting a computer and arranging an induction programme.
What do you get?
See the exampleA reviewable plan, followed by tracking of authorized actions across connected systems.
Illustrative example, not a delivered client case. Steps, connected systems and permissions are defined for each project.
You do not necessarily need all three products. These examples explain their roles; they do not imply ready-made integration between them or exclusive functions.