Service across calls and branches
A customer calls about a service, then visits a branch: define call routing and the on-site waiting journey.
Suggested components
- Talaphony® Contact Center ، Call & contact centre management
- Talaphony® Smart Queue Management ، Visitor queue management
What is confirmed in the proposal?
Staffing and automatic cross-channel integration are not included by implication.
How do we validate the result?
Test a call, an on-site ticket and their routing to the right service, then inspect recorded data.
Discuss this scenario